Another satisfied customer!

Another satisfied customer!
Another satisfied customer!
March 29, 2016 Russ Busa

Customer feedback from homeowners in Lexington, MA

How would you describe your experience working with Sterling Homes?
Our experience working with Russ and his extended team was superb! From our first meeting with Russ, we felt his commitment to excellence and customer focus. We immediately felt that we could build a relationship of trust with him.  Throughout the entire process, from concept to delivery of our magnificent new home, Russ stayed true to his word and delivered an outstanding product.

How as the quality of the work?
The quality of work provided by Sterling Homes was outstanding. Many, many of Russ’ subcontractors we found to be master craftsman (the fine wood working, the stairs and ballasters, the wood flooring, tile & granite, the plumbing, the surround sound, central vacuum, security system, closet design and the eventual landscaping).  Russ is a terrific project manager and made good on his promise to deliver an exceptional home to our designs – and he did just that!

Was the project completed on time and on budget?
Yes, the project was completed on time and on budget. Russ was extremely fair in helping us overcome some budget restrictions and offered us several alternatives of exceptional quality along the way. He ultimately supported us in selecting the best products we could to fit our model design and was very creative in coming up with alternative solutions to meet our design wishes. He also very successfully guided us through the snowiest and coldest winter on record that delayed our project (due to mother nature), but was able to keep the project moving forward and on schedule.

Are you happy with the results?
Yes. We LOVE our new home and our family is very happy and comfortable in our new living space.  We continually receive compliments from everyone who has visited our home and are very proud to call this our home.  Quality was a big must have for us and we feel that is exactly what we have – a well built, quality home.

Anything else to add?
Russ suggested that we work with Linda Revel, his interior design vendor and it was a wonderful decision.  She was a huge time saver in helping to choose the tile and paint colors.  She also recommended a fantastic plantation shutter company – and we are very pleased with that decision!

Would you be willing to act as a reference for Sterling Homes?
Yes, absolutely. We would be more than willing to act as a reference for Sterling Homes and be open to show our home to prospective clients.

 

 

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