Custom Home Building Testimonials in Greater Boston

At Sterling Homes, we value our strong relationships with our clients. Read below to see what they have to say about working with us.

Lexington, MA

"Our experience working with Russ and his extended team was superb! From our first meeting, we felt his commitment to excellence and customer focus. We found many members of the Sterling Homes team to be master craftsmen, and their quality of work was outstanding. Russ is a terrific project manager and made good on his promise to deliver an exceptional home to our designs. He very successfully guided us through the snowiest and coldest winter on record. Although Mother Nature caused delays, Russ was able to keep the project moving forward and ultimately on schedule. Throughout the entire process, from concept to delivery of our magnificent new home, Russ stayed true to his word and delivered an outstanding product. We LOVE our new house and continually receive compliments from visitors. We are very proud to call this our home."

 

Needham, MA

"This was a new experience for us so we needed to find a contractor that we could trust completely.  Russ was that person.   From the first time we met Russ we were comfortable with him.  He genuinely cares about the people he works with and wants to make sure that he provides a quality product.  We knew what we wanted but we needed to work within our budget.  Russ was patient with us and gave us all of the different options for building our home.  Russ made sure that we built the home we wanted, within our budget and the time frame that worked for our family.  We love our new home!" 

Reading, MA

“It seems like everyone who takes on a major building/renovation project has a contractor horror story to tell.  We don't.  From the first time we met Russ, we were impressed by his genuine interest in our home buying objectives and frustrations.  Russ proved early on that he was the right person for our job.  From offering his professional advice on several houses we were considering, to putting us in contact with realtors, local banks, and architects, Russ helped us immensely before his "real work" even began.  We ended up with a house that required a complete "to the studs" remodel and Russ was with us every step of the way.  Always responsive, Russ is never difficult to get a hold of. He takes the time to listen to your questions and address your concerns.  He is a man of his word and follows-up on his promises. 

A lot of contractors say that they care, Russ really does. Two and half years after starting our renovation project, we are getting ready to begin phase two of our house project and Russ is still a trusted resource.  We have recommended Sterling Homes Development to friends and colleagues and will continue to do so with no reservations.”

Andover, MA

"Our house was built in 1978 and the kitchen and family room were dated and the flow did not work for the way we live today. Sterling Homes transformed our home into an open plan that is perfect for our young family, as well as for entertaining with many guests. We feel like we are living in a new home!"

Sudbury, MA

"We can see the quality of the craftsmanship in every room of our home. I have recommended Sterling Homes to some of my colleagues and family, and will continue to do so."

Marblehead, MA

"We hired Sterling Homes for a complete, top-to-bottom renovation of a 1930s colonial.  The project spanned several months, and Russ was with us from the very first zoning board meeting to the prompt completion of the final punch list item.  After all that time, we can distill our experience working with Russ Busa and Sterling Homes down to two words:  Russ cares.  Russ cares about respecting the budget he has provided.  He cares about sticking to the schedule he has established.  And, above all, Russ cares about the quality of the product Sterling Homes is delivering for his customers." 

Bedford, MA

"Sterling Homes customized a gorgeous bathroom for us. The project stayed on budget and was nearly pain-free. We had to work within the existing parameters of the room, and Russ and his team did an excellent job helping us maximize the space while clearly explaining the constraints. In particular, Russ communicated almost daily to ensure that we knew what was going on every step of the way. That way, when there were hiccups in the schedule, they were not surprises. We couldn't be happier with the results! And we're already planning our next projects around the house."

Manchester-by-the-Sea, MA

“Russ is a home builder with excellent knowledge of building materials and structure. He is a pleasure to work with and genuinely cares about his customer's satisfaction of the project -- he always puts the customer first. His understanding of the stress involved and personal investment for the client when building a new home makes for excellent teamwork. After working with Sterling Homes on our new home construction, we highly recommend Russ Busa to anyone and would happily work with him again.”

Concord, MA

“Sterling Homes is a home builder that values affordable, energy-efficient design. The team’s commitment to high quality workmanship, willingness to problem-solve with us, and dedication to our project were invaluable to the successful completion of our custom modular home. We built a strong relationship of mutual respect and trust with Russ and his team. And we really appreciated Russ’s approach of giving us options so that we could make informed decisions. Also, he's funny which helped us keep perspective whenever we got stressed. We would highly recommend Sterling Homes to other homeowners -- in fact, we already have.”

Lexington, MA

"Sterling Homes has replaced three outside doors and frames, replaced our outside deck, located a chronic leak in the roof, replaced roofing and flashing and repaired a badly water damaged parquet floor. The quality of the work was consistently first rate. You and your subs were responsive, skilled and careful to avoid damage to the house and the grounds near the work areas. All of you were pleasant and easy to work with. My wife and I would be very pleased to be used as a reference for you."

Wellesley, MA

"The Sterling Homes team is a well oiled machine. Russ’s enthusiasm and professionalism is consistently mirrored by his sub-contractors.  Everyone was courteous, prompt, and accommodating. Whenever there was a need for a change order or an added request, Russ and his partners were on top of it right away.  Russell did an excellent job of keeping us up to date on all that was happening.  He also gave us detailed information and ample time to make any decisions about available options and/or possible changes.

We love our new home.  Inside and out, it is gorgeous... from the high ceilings in the basement to the built-in dressers in the attic. The open floor plan for the first floor is fantastic.  Our granite island is the heart of the new home and we love being together in the space. And our master bath should be in magazines! Every part of it is what we wanted. I will recommend SH wholeheartedly.   Russ is a true professional.  He was on time, on budget, and he delivered what he promised.  Russ seemed to really enjoy the process as much as we did.  He was fun to work with and we feel like we made a new friend in the process."

Weston, MA

"We came to Sterling Homes looking for a design team that could help us renovate our older ranch style house. We had a limited budget and a tight schedule to get the work accomplished… Sterling ran through various designs and costs with us and helped us with the agonizing process of evaluating our desires for the end product, our budget limits, and our schedule constraints. Ultimately, we chose not to expand but to build anew – a decision we have never regretted. Russ and his team were efficient with the design and construction process, and were helpful about explaining budget choices and what the trade-offs would be. If we come to the point of building another home, Sterling will be our first choice for the work.”

West Roxbury, MA

“When we decided to do a major home renovation we chose Russell Busa and Sterling Homes because we were looking for a home builder with integrity and skill. We were not disappointed. Despite the many challenges inherent in renovating an old structure in a dense urban neighborhood, the Sterling team worked quickly and efficiently in transforming our cute but outdated old house into a beautiful new home. Along the way Russell was always responsive to our questions and concerns. With the vision of an experienced builder, Russell's creative design ideas were the key to the successful outcome of this project. We couldn't be more pleased with our new home - the envy of our neighbors! For anyone looking for quality construction with the personal touch, we would recommend Sterling Homes in a heartbeat.”

Sudbury, MA

"When preparing to build our custom home, we interviewed several home builders who were well-qualified. Ultimately we chose Russ Busa because he cared the most. Russ’s personal involvement in every aspect of building our home was the key to successfully completing a challenging project. Sterling Homes not only produced a beautiful home, but did so on budget and on time."

Salisbury, MA

"From our first meeting, my husband and I were very comfortable with Russ. He was very professional and took the time to explain every detail and answer every question we had. Even though we were only building a relatively small house, we were treated in the same manner as a customer who was building a million dollar home! Russ is a very conscientious and meticulous contractor."

Preferred Building Systems, Claremont, NH

"We have been honored to work with Russ on projects that have achieved national award-winning recognition. Russ have impeccable follow through and organizational skills where he is able to walk his clients through the many decisions that go with building a new home.  Russ brings a sense of excellence and genuine care to his projects and his clients experience a relationship that lasts long after the home is completed."

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